Refund policy
Refund policy of the fjorkmerino website.ch
applicable from14/11/2023
ARTICLE 1. PARTIES
This refund policy is applicable between Boreal Sarl, registered under number CHE114379663, head office: Place du Midi 48 - 1950 Sion - Switzerland, email: sav@fjorkmerino.com, hereinafter “the Publisher” and any person, natural or legal, under private or public law, registered on the Site to purchase a Product, hereinafter “the Customer”.
ARTICLE 2. DEFINITIONS
“Customer”: any person, natural or legal, under private or public law, registered on the Site.
“Site Content”: elements of any kind published on the Site, whether or not protected by intellectual property rights, such as texts, images, designs, presentations, videos, diagrams, structures, databases or software.
“The Editor” Boreal Sarl taken in its capacity as publisher of the Site.
“Internet user”: any person, natural or legal, under private or public law, connecting to the Site. “Product”: goods of any kind sold on the Site by the Publisher to Customers.
“Site”: website accessible at the URL fjorkmerino.ch, as well as related subsites, mirror sites, portals and URL variations.
ARTICLE 3. CHAMP D’APPLICATION
The Site is freely accessible to all Internet users. Browsing the Site implies acceptance by any Internet user of these general conditions. Simply connecting to the Site, by any means whatsoever, in particular via a robot or a browser, will constitute full acceptance of these general conditions. When registering on the Site, this acceptance will be confirmed by checking the corresponding box. The Internet user acknowledges having read them fully and accepting them without restriction. Checking the above-mentioned box will be deemed to have the same value as a handwritten signature from the Internet user. The Internet user recognizes the evidentiary value of the Publisher's automatic recording systems and, unless he provides proof to the contrary, he waives the right to contest them in the event of a dispute. These general conditions are applicable to relations between the parties to the exclusion of all other conditions, and in particular those of the Internet user. Acceptance of these general conditions assumes on the part of Internet users that they have the necessary legal capacity for this, or failing that they have the authorization of a guardian or curator if they are incapable. , their legal representative if they are minors, or even that they hold a mandate if they act on behalf of a legal entity.
ARTICLE 4. PURPOSE OF THE SITE The purpose of the Site is the sale of Products to Customers.
ARTICLE 5. ORDER STEPS
5.1. Order In order to place an order, Internet Users will be able to select one or more Products and add them to their basket. The availability of Products is indicated on the Site, in the description sheet of each item. When their order is complete, they will be able to access their basket by clicking on the button provided for this purpose.
5.2. Validation of the order by the Internet user By consulting their basket, Internet users will be able to check the number and nature of the Products they have chosen and will be able to check their unit price, as well as their overall price. They will have the possibility to remove one or more Products from their basket. If their order suits them, Internet users will be able to validate it. They will then access a form on which they can either enter their connection details if they already have them, or register on the Site by completing the registration form using their personal information.
5.3. Payment by the Customer As soon as they are connected or after they have completely completed the registration form, Customers will be invited to check or modify their delivery and billing details, then will be invited to make their payment by being redirected for this purpose to the secure payment interface containing the words “order with payment obligation” or any similar formula.
5.4. Confirmation of the order by the Publisher Once payment has actually been received by the Publisher, the latter undertakes to acknowledge receipt to the Customer electronically, within a maximum of 24 hours. Within the same period, the Publisher undertakes to send the Customer an email summarizing the order and confirming the processing, including all the related information.
ARTICLE 6. PRICE – PAYMENT
6.1. Prices The applicable prices are those displayed on the Site on the day of the order. These prices may be modified at any time by the Publisher. The prices displayed are only valid on the day of the order and do not apply for the future. The prices indicated on the Site are in euros, all taxes included, excluding delivery costs.
6.2. Payment method The Customer can make payment by Paypal, Stripe and Apple Pay. Credit card payments are made using secure transactions provided by Stripe. In the context of payments by bank card, the Publisher does not have access to any data relating to the Customer's means of payment. Payment is made directly into the hands of the banking establishment.
6.3. Invoicing The Publisher will send or make available to the Customer an invoice electronically after each payment. The Customer expressly agrees to receive invoices electronically.
ARTICLE 7. RECLAMATION - RETRACTATION
7.1. Customer service The Site's customer service is available Monday to Friday from 8:30 a.m. to 5:30 p.m.
by email to: sav@fjorkmerino.com or by post to the address indicated in article 1 of these general conditions. In these last two cases, the Publisher undertakes to provide a response within 24 working days.
7.2. Conditions for exercising the right of withdrawal In accordance with the legislation in force regarding distance selling, the Customer has a period of thirty clear days to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception, where applicable, of return costs. The period mentioned in the preceding paragraph runs from the day on which the distance contract is concluded for contracts relating to the provision of a service and/or the supply of digital content not provided on a medium material, or from receipt of the goods by the Customer or a third party, other than the carrier, designated by him, for contracts for the sale of goods and contracts for the provision of services including the delivery of goods. In the case of an order for several goods delivered separately or in the case of an order for a good made up of lots or multiple pieces whose delivery is spread over a defined period, the period runs from receipt of the last good or batch or the last piece. For contracts providing for the regular delivery of goods during a defined period, the period runs from receipt of the first good. When the fourteen-day period expires on a Saturday, Sunday or public or non-working holiday, it is extended until the first following working day. The decision to withdraw must be notified to the Publisher using the contact details indicated in Article 1 of these general conditions by means of an unambiguous declaration. The Customer has, for example, the possibility of using the standard form provided at the end of these general conditions. In any event, the Publisher will send the Customer an acknowledgment of receipt of said withdrawal by email as soon as possible.
ARTICLE 8. STIPULATIONS FINALES
8.1. Applicable law These general conditions are subject to the application of Swiss law.
8.2. Modifications to these general conditions These general conditions may be modified at any time by the Publisher. The general conditions applicable to the Customer are those in force on the day of their order or connection to this Site, any new connection to the personal space entailing acceptance, where applicable, of the new general conditions.
8.3. Entirety The nullity of one of the clauses of this contract will not result in the nullity of the other clauses of the contract or of the contract as a whole, which will retain their full effect and scope. In such a case, the parties must, as far as possible, replace the canceled stipulation with a valid stipulation corresponding to the spirit and purpose hereof.
8.4. Non-waiver The absence of exercise by the Publisher of the rights granted to it hereby cannot under any circumstances be interpreted as a waiver of asserting said rights.
8.5. Languages of these general conditions These general conditions are offered in French.
8.6. Unfair clauses The stipulations of these general conditions apply subject to compliance with the mandatory provisions of the Consumer Code concerning unfair clauses in contracts concluded between a professional and a consumer.
